Web Help Desk vulnerabilitiesAnd the versions its exploited flaws hit.
Web Help Desk is made by Solarwinds. We track 11 published vulnerabilities in it, across 28 versions. 2 of them are on the list of flaws known to be exploited, the newest added on 15 October 2024. If you run Web Help Desk, check your version against the exploited flaws below and patch those first.
The most recent Web Help Desk flaw added to the known-exploited list is CVE-2024-28987, on 15 October 2024. We keep watching the known-exploited list.
Which versions of Web Help Desk do the exploited flaws hit?
Each exploited flaw lists the versions it affects, usually as ranges. "before 12.8.3" means every version up to, but not including, 12.8.3. Find your version, then patch.
- CVE-2024-28987Exploited list, 15 Oct 2024
SolarWinds Web Help Desk Hardcoded Credential Vulnerability
before 12.8.312.8.312.8.3-hotfix1 - CVE-2024-28986Exploited list, 15 Aug 2024
SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability
up to 12.8.212.8.3
Which Web Help Desk vulnerabilities are being exploited?
2 flaws are on the government list of vulnerabilities known to be exploited. These are the ones criminals are using now, so they go first, whatever their severity score says.
- 9.1SolarWinds Web Help Desk Hardcoded Credential Vulnerability
SolarWinds Web Help Desk contains a hardcoded credential vulnerability that could allow a remote, unauthenticated user to access internal functionality and modify data.
- 9.8SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability
SolarWinds Web Help Desk contains a deserialization of untrusted data vulnerability that could allow for remote code execution.
Which Web Help Desk flaws are most likely to be used?
Ranked by the latest exploit-likelihood forecast: the chance each flaw is used in an attack in the next 30 days. A high severity score on its own doesn't tell you that. Flaws shared by many other makers' products are left out.
- 93%
The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.
- 85%
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.
- 1.7%CVE-2019-16956Medium
SolarWinds Web Help Desk 12.7.0 allows XSS via the Request Type parameter of a ticket.
- 1.5%CVE-2019-16961Medium
SolarWinds Web Help Desk 12.7.0 allows XSS via a Schedule Name.
- 1.3%CVE-2019-16960Medium
SolarWinds Web Help Desk 12.7.0 allows XSS via a CSV template file with a crafted Location Name field.
- 1.3%CVE-2019-16954Medium
SolarWinds Web Help Desk 12.7.0 allows HTML injection via a Comment in a Help Request ticket.
- 1.2%CVE-2021-32076Medium
Access Restriction Bypass via referrer spoof was discovered in SolarWinds Web Help Desk 12.7.2.
- 0.9%CVE-2021-35251Medium
Sensitive information could be displayed when a detailed technical error message is posted.
- 0.9%CVE-2021-35243High
The HTTP PUT and DELETE methods were enabled in the Web Help Desk web server (12.7.7 and earlier), allowing users to execute dangerous HTTP requests.
- 0.5%CVE-2024-45709Medium
SolarWinds Web Help Desk was susceptible to a local file read vulnerability.
Running Web Help Desk? We'll keep checking.
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1 flaw being exploited affects software Acme tracks
SolarWinds Web Help Desk contains a hardcoded credential vulnerability that could allow a remote, unauthenticated user to access internal functionality and modify data.
- Matched to
- Web Help Desk on Acme's software list
- What to do
- Patch first, then check for signs of use
Sent to the alert recipients Acme chose. Also in the app and to Acme's webhook.
We track 11 published vulnerabilities listed under the name Web Help Desk, across 28 versions. The most recent Web Help Desk flaw added to the known-exploited list is CVE-2024-28987, on 15 October 2024.
2 are on the list of flaws known to be exploited. The most recently added are CVE-2024-28987 and CVE-2024-28986.
Each flaw names its own versions, usually as ranges. The newest, CVE-2024-28987, affects before 12.8.3, 12.8.3, 12.8.3-hotfix1. The versions for every exploited flaw are listed on this page.
Create a EdgeProtect account and track Web Help Desk. We match it against every published flaw, give each one a risk score from 0 to 100 and keep watching, so you hear about new ones as soon as we know, by email, in the app or by webhook.