# Web Help Desk vulnerabilities > Web Help Desk is made by Solarwinds. We track 11 published vulnerabilities in it, across 28 versions. 2 of them are on the list of flaws known to be exploited, the newest added on 15 October 2024. If you run Web Help Desk, check your version against the exploited flaws below and patch those first. Canonical page: https://www.edgeprotect.io/product/solarwinds/web_help_desk ## At a glance - **Made by:** [Solarwinds](https://www.edgeprotect.io/vendors/solarwinds) - **Published vulnerabilities:** 11 - **Known to be exploited:** 2 - **Versions tracked:** 28 - **Most recently added to the known-exploited list:** [CVE-2024-28987](https://www.edgeprotect.io/what-is/cve-2024-28987), 15 October 2024. We keep watching the list. ## Which versions of Web Help Desk do the exploited flaws hit? Each exploited flaw lists the versions it affects, as published. "before 12.8.3" means every version up to, but not including, 12.8.3. - [CVE-2024-28987](https://www.edgeprotect.io/what-is/cve-2024-28987) (SolarWinds Web Help Desk Hardcoded Credential Vulnerability): before 12.8.3, 12.8.3, 12.8.3-hotfix1 - [CVE-2024-28986](https://www.edgeprotect.io/what-is/cve-2024-28986) (SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability): up to 12.8.2, 12.8.3 ## Which Web Help Desk vulnerabilities are being exploited? 2 flaws are on the government list of vulnerabilities known to be exploited, newest first: - [CVE-2024-28987](https://www.edgeprotect.io/what-is/cve-2024-28987): SolarWinds Web Help Desk Hardcoded Credential Vulnerability. Critical, CVSS 9.1, chance of use in 30 days 93%, known exploited since 15 October 2024. - [CVE-2024-28986](https://www.edgeprotect.io/what-is/cve-2024-28986): SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability. Critical, CVSS 9.8, chance of use in 30 days 85%, known exploited since 15 August 2024. ## Which Web Help Desk flaws are most likely to be used? Ranked by the latest exploit-likelihood forecast (the chance each flaw is used in an attack in the next 30 days): - [CVE-2024-28987](https://www.edgeprotect.io/what-is/cve-2024-28987): 93%, Critical (CVSS 9.1), known exploited - [CVE-2024-28986](https://www.edgeprotect.io/what-is/cve-2024-28986): 85%, Critical (CVSS 9.8), known exploited - [CVE-2019-16956](https://www.edgeprotect.io/what-is/cve-2019-16956): 1.7%, Medium (CVSS 5.4) - [CVE-2019-16961](https://www.edgeprotect.io/what-is/cve-2019-16961): 1.5%, Medium (CVSS 5.4) - [CVE-2019-16960](https://www.edgeprotect.io/what-is/cve-2019-16960): 1.3%, Medium (CVSS 5.4) - [CVE-2019-16954](https://www.edgeprotect.io/what-is/cve-2019-16954): 1.3%, Medium (CVSS 5.4) - [CVE-2021-32076](https://www.edgeprotect.io/what-is/cve-2021-32076): 1.2%, Medium (CVSS 5.3) - [CVE-2021-35251](https://www.edgeprotect.io/what-is/cve-2021-35251): 0.9%, Medium (CVSS 5.3) - [CVE-2021-35243](https://www.edgeprotect.io/what-is/cve-2021-35243): 0.9%, High (CVSS 7.5) - [CVE-2024-45709](https://www.edgeprotect.io/what-is/cve-2024-45709): 0.5%, Medium (CVSS 5.3) ## Questions ### How many vulnerabilities does Web Help Desk have? We track 11 published vulnerabilities listed under the name Web Help Desk, across 28 versions. The most recent Web Help Desk flaw added to the known-exploited list is CVE-2024-28987, on 15 October 2024. ### Which Web Help Desk vulnerabilities are being exploited? 2 are on the list of flaws known to be exploited. The most recently added are CVE-2024-28987 and CVE-2024-28986. ### Which versions of Web Help Desk do the exploited flaws affect? Each flaw names its own versions, usually as ranges. The newest, CVE-2024-28987, affects before 12.8.3, 12.8.3, 12.8.3-hotfix1. The versions for every exploited flaw are listed on this page. ### How do I get alerts for Web Help Desk? Create a EdgeProtect account and track Web Help Desk. We match it against every published flaw, give each one a risk score from 0 to 100 and keep watching, so you hear about new ones as soon as we know, by email, in the app or by webhook. ## Running Web Help Desk? EdgeProtect keeps checking for you: - **Tell us what you run.** Pick your software from a list, or let us work it out from your website. - **We match it to every flaw.** Over 400,000 published flaws, checked against your list. - **Ranked by real-world risk.** Every flaw gets a 0 to 100 risk score, kept up to date, led by evidence criminals are using it. - **Told as soon as we know.** An alert by email, in the app or by webhook to your own tools. Start free (no card, nothing to install): https://www.edgeprotect.io/register Book a demo: https://www.edgeprotect.io/contact